Full details of Disabled access

Disabled policy

KOKO is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.
This guide is designed to inform everybody who comes to KOKO what we can offer customers who may have particular requirements.

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Bookings & Ticketing

If you have accessibility requirements and wish to attend a KOKO show, buy a ticket through any of our ticketing channels, contact the venue prior to the show, and we can provide you with an allocated space in the accessible viewing area. We do not sell 'accessible viewing area' tickets, just general admission. If the event is sold out we cannot sell extra tickets.

Prior to purchase or arriving please contact:

Mike Hamer Operations manager 0870 4325527 (10:30am to 5pm) mike@koko.uk.com

Personal Assistant Ticketing Scheme

People with accessibility requirements may need to have someone with them. We offer a 2 for 1 Ticket Policy for personal assistants. This arrangement is made through the venue and not the ticketing agencies, please contact us for more details. Aside from this we do not offer a reduced rate ticket price. The service we offer is of equal quality to all our customers so a discount is not necessary.

Access

Getting to KOKO

There are single yellow lines located around KOKO on Crowndale Road and Bayham Street. Disabled Badge holders can park here. Mornington Crescent Tube Station is directly across the road from KOKO. Camden Town is 1.1 miles from KOKO. Please visit tfl.gov.uk for further information on London Public Transport.

Into KOKO

There is ramp access into the venue via the doors on the left hand side as you look at the building. The ramps are removable and put in place immediately by security when needed. People with disabilities are offered priority entry (queue jumping!)

Inside KOKO

The accessible viewing area is located underneath the Royal Box on the Balcony level. Once inside there are no steps and easy access to the accessible viewing area. There are great site lines to the stage. Please note however that there is not level access to all areas of the venue.

To reach the accessible viewing area: once you've entered through the main doors, head through either ticket check point and go down through the tunnel heading to the auditorium. You will then find yourself on the balcony level. Head to left and follow the balcony round.

Smoking

The smoking area is located on our roof terrace. If a person using a wheelchair wants to go outside to smoke, security will put the ramps in place when needed.

In house Taxi Service

Please note our in-house taxi company does not have wheelchair accessible vehicles. However we can book a taxi in advance if you let us know your requirements.

Accessibility for performers

The stage is directly accessible from the outside via a ramp through the fire exit. As yet there is no accessible toilet backstage.

Services and facilities

Accessible Toilet

This is located next to the accessible viewing area. It has a code to get into it which will be issued to the customer on the night. There is step free access to it from the left and right hand sides of the balcony level.

Accessible Bar

We do not have an accessible bar however we will provide a bartender if required.

Induction Loop

KOKO has induction loops in our Box Office, in the Foyer, and in the auditorium. For more information please speak to a manager.

Large Groups

We try and accommodate everyone’s requirements. If someone has accessibility requirements and is with a large group of people we will try and keep the group together however it may not be in the designated accesible viewing area. Large groups are strongly encouraged to call in advance to make arrangements.

Evacuation Policy

All our security are trained to know how to assist disabled customers in case of emergency. We do not have a specific emergency or refuge point but disabled customers are asked when they enter the building to remain in the accessible viewing area in case of emergency. Every disabled person is allocated a member of security when they arrive who is to go to their assistance if we need to evacuate.

Deaf and Visually Impaired customers

Visually impaired customers are more than welcome to use the accessible viewing area if they would like to. As well as offering an induction loop, deaf or hard of hearing customers are also more than welcome to stand at the front of the gig and security are aware of this. We also welcome phone calls via text relay on 0870 4325527.

People with Photosensitive Epilepsy

We use strobe and flashing lighting in the venue and if you need further information about this please ring the venue on 020 7388 3222 and ask to speak to a manager.